Last Updated: 20 October 2024

At Motcha, we strive to ensure customer satisfaction with every purchase. This Cancellation and Refund Policy outlines our procedures for cancellations and returns.

1. Cancellations

You may cancel your order within 16hours/1days of placing it. To cancel your order, please contact our customer service team at info@motcha.in with your order details. If your order has already been processed or shipped, you will need to follow our return policy below.

2. Returns

We accept returns for defective or damaged items. To be eligible for a return, you must:

• Notify us within [1 days] of receiving your order.
• Return the item in its original condition, unworn and unwashed, along with the original packaging.

3. Non-Returnable Items

Please note that customized or personalized items are non-returnable unless there is a defect.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [7 days].

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

If you wish to exchange a defective item for the same item, please contact us at info@motcha.in to arrange the exchange.

7. Contact Us

If you have any questions about this Cancellation and Refund Policy, please reach out to us at info@motcha.in.